Terms of service

Terms of Service (Terms & Conditions of Use)

LionZen (“we”, “us”, “our”) Terms of Service

These Terms of Service govern your access to and use of LionZen.com.au, the purchase of products from the site, and the relationship between you (“you”, “customer”, “user”) and us.

1. Acceptance

  • By using or ordering from LionZen.com.au, you accept and agree to be bound by these Terms, together with our Privacy Policy, Return Policy, Shipping Policy, etc.

  • If you are using on behalf of an entity, you represent you have authority to bind that entity.

2. Who Can Use Our Site

  • You must be at least 18 years old, or of legal age in your jurisdiction, to purchase products.

  • If you are under 18, you may use the site only with involvement of a parent or guardian.

3. Products, Descriptions & Pricing

  • We strive to be accurate in product descriptions, images, pricing, etc., but we do not guarantee that all information is error-free.

  • Prices are in Australian Dollars (AUD), unless otherwise stated.

  • We reserve the right to modify or discontinue any product without notice.

  • If a product is listed at an incorrect price due to technical error, we have the right to refuse or cancel orders placed for the incorrect price (even if order confirmation was sent).

4. Ordering & Payment

  • Orders are subject to acceptance and availability.

  • Payment must be provided at the time of placing the order. We accept payment methods displayed on the site.

  • We do not store credit card data (except via secure third-party payment providers).

5. Shipping & Delivery

  • See our Shipping Policy for full details. We aim to dispatch orders same-day or within the stated timeframe.

  • Delivery times are estimated and not guaranteed. We are not responsible for delays caused by carriers, customs, etc.

  • Risk passes to you once the goods are delivered to the shipping address provided.

6. Use of Products / Health & Safety Disclaimer

  • Our products are dietary / herbal supplements / tinctures meant to support wellness. They are not intended to diagnose, treat, cure, or prevent any disease.

  • Always read labels, warnings, and directions. If you are pregnant, breastfeeding, have a medical condition, or are taking medication, consult a healthcare professional before use.

  • Discontinue use and consult a medical professional if adverse reactions occur.

7. Intellectual Property

  • All content on the website (text, images, logos, trademarks, etc.) is our intellectual property or that of our licensors. You may view and download content for personal, non-commercial use only.

  • You may not reproduce, duplicate, copy, sell, resell, or exploit for any commercial purpose without our express written permission.

8. Privacy

  • Your privacy is very important to us. Our Privacy Policy explains how we collect, use, disclose, and protect your personal information.

  • By using our site or purchasing from us, you consent to such collection and use as described in the policy.

9. Limitation of Liability

  • To the maximum extent permitted by law, we exclude all liability for any indirect, incidental, special or consequential damages arising from your use of the site or any products.

  • Our total liability to you for all loss or damage arising under or in connection with these Terms, from any cause, will not, under any circumstances, exceed the purchase price paid by you for the product(s) in question.

10. Indemnification

  • You agree to indemnify, defend and hold harmless LionZen, its affiliates, employees, agents, from any claim, liability, loss, damage, cost or expense (including legal fees) arising from your breach of these Terms, misuse of products, or your violation of any law or rights of any third party.

11. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of Queensland, Australia, and federal Australian law.

  • You submit to the exclusive jurisdiction of courts in Queensland or as otherwise required by law.

  • If a dispute arises, we’ll try to resolve it amicably (e.g. via negotiation or mediation) before resorting to litigation.

12. Changes to Terms

  • We may revise these Terms from time to time. Updated Terms will be posted on the website with a new “Last Updated” date.

  • Continued use of the site or purchase after changes means you accept the revised Terms.

13. Severability

  • If any part of these Terms is found invalid or unenforceable, that part will be modified to the extent necessary to make it valid and enforceable, and the rest of the Terms will remain in effect.

14. Contact Information

  • If you have questions or concerns about these Terms, please contact us at:

    • Email: [your support email]

    • Address: [business address]

    • Phone: [phone number]